DELIVERY METHODS
We choose our couriers and delivery partners very carefully as its important to us that our hampers and gifts arrive on time and in the same condition they left us. How we send your hampers and gifts will depend on the product you’ve chosen.
All our hampers and black box gifts come with free delivery but also have options to upgrade the delivery method at the checkout. Each product page will have the full delivery options available to you when you click on the Delivery Information tab on the left of the page or click on the Delivery Information icon under the product description.
MAIN HAMPER RANGE
FREE DPD Next Day or Nominated Day Delivery, Tuesday to Friday. There is an option to upgrade to an AM Delivery @ £9.95 or a Saturday Delivery @ £6.95 at the checkout. Please note: If your delivery address is within the Highlands or ANY UK Islands your items will be dispatched via Royal Mail Tracked with a 2-3 day delivery window around your chosen date. Please adjust your delivery date to accommodate the 2-3 working day delivery service (not including weekends).BLACK BOX GIFTS
FREE Royal Mail Tracked service with a 2-3 day delivery window around your chosen date. There is an option to upgrade to a DPD Nominated Day delivery service for £3.95 at the checkout.
INDIVIDULAL FOOD ITEMS and GIFTS
Royal Mail Tracked with a 3-4 day delivery window.
DELIVERY ADDRESS INFORMATION
When you place your order please include your email address and mobile phone number and ideally the recipients email address and mobile number. This will enable DPD to send an email or text on the morning of delivery with a one hour time slot and Royal Mail to send tracking information. If these contact details are supplied, the progress of the order can also be tracked via the link the courier or Royal Mail will send. We strongly suggest you inform your recipient that you are sending them perishable goods so they do not change or extend the delivery date. If no emails are received, please check your spam/junk file.
We cannot accept any liability if the date has been changed by the recipient or the sender has changed the date with DPD or Royal Mail and this results in the perishable goods being unfit for purpose.
It is extremely important that we have the correct address and postcode. We will deliver to the address as entered on the order form and therefore we cannot be held responsible for late or failed delivery if the quoted address is incorrect or incomplete.
If your delivery address is within the Highlands or ANY UK Islands please adjust your delivery date to accommodate the 2 working day delivery service (not including weekends).
ORDER & DELIVERY TIMES
Orders received by 2pm between Monday and Thursday will be delivered free next day or chosen weekday (excluding Highlands & All UK Islands) between 8am and 6.30pm. If you have chosen a Saturday delivery or you delivery address is in the Highland or UK islands there will be an additional charge at the checkout. We make every effort to ensure your order is delivered on the requested date but on rare occasions deliveries maybe delayed for reasons beyond our control eg; adverse weather, incorrect address information or recipient not being at home with no alternative instructions given to Delimann Hampers, DPD or Royal Mail. On these occasions we cannot be held responsible for late or non-delivery.
For orders placed on Saturdays & Sundays the earliest day for delivery is the following Tuesday. If unsure about any delivery information, please contact us.
Deliveries are made between 8am and 6.30pm, unless an the option to upgrade to an AM delivery has been chosen and paid for at the checkout.
Unfortunately as our couriers don’t pick up on a Saturday or Sunday we can’t deliver on Mondays, this is to avoid our fresh food items being left in delivery depots over the weekend.
We strongly advise that someone is available to take delivery or clear alternative instructions are given at the checkout (ie leave with neighbour/in porch etc). Wherever possible the driver will try to follow these instructions, however goods will be left at the drivers discretion, for example if the driver feels it unsafe to leave at a premises he will not do so. If no instruction has been left, you are giving permission for the driver to use his own judgement regarding the delivery.
We cannot be held responsible for the non receipt of goods if there has been an attempted delivery on the requested date and no-one has been available to receive the parcel. The courier company will make 2 attempts to deliver.
If the hamper is being delivered to a hospital ward we would advise checking that the hospital is able to accept parcels for patients as Delimann Hampers will not be liable if a delivery is refused.
FAQ'S
Where do you deliver your hampers?
We deliver across the UK mainland, Highlands and UK Islands. Unfortunately, we can’t delivery to Southern Ireland or outside of the UK.
Can I request a specific delivery date?
Yes, you can choose your delivery date at the checkout. Free Delivery times are between 8.30am and 8pm, if your gift is time sensitive we suggest choosing the day before as your delivery date or upgrade to the AM Delivery for £9.95 on the checkout page.
Whilst we make every effort to ensure your order is delivered on time and have a very high success rate, occasionally deliveries may be delayed due to adverse weather or other conditions beyond ours or DPD’s control. If your items are dispatched via Royal Mail Tracked or your delivery address is in the Highland or any UK Islands, delivery will be within 3 days of your chosen date.
Can I order multiple hampers to different addresses?
If you need multiple hampers to go to different addresses you can place one order for all the hampers in one transaction and then email the separate delivery addresses and messages with your order number to hello@delimann.co.uk
You can have as many hampers as you need delivered to one single address with the same message. If you need individual messages please email the messages to hello@delimann.co.uk with the order number. If you need any help with your order please call 01364 223010 and we’ll be happy to help.
Will an invoice be enclosed within the delivery?
As the majority of our hampers are purchased as gifts we never enclose an invoice within our hamper boxes. An invoice can be emailed to the purchaser if one is required. Send your request to hello@delimann.co.uk
My hamper is for a special occasion, what deivery date should I choose?
If you need your hamper or gift delivered for a special occasion we recommend you choose your preferred delivery date the day before your occasion or event to make sure you have everything in time. Our Afternoon and Cream Teas can be enjoyed for up to 4 days from dispatch.
How are your Cream Teas and Afternoon Gift Hampers packed?
Our hampers are hand-picked and packed in either a Delimann Hamper Box, Jute Bag or Wicker Basket as per your choice at time of ordering. All the items are individually wrapped and snuggly placed in wood wool to keep them safe in transit. We then add your personal message on the gift card of your choice.
How are are your Black Box Gifts packed?
Our Black Box Gift range are hand-picked and packed with an occasion banner around the box. All the items are individually wrapped and snuggly placed in wood wool to keep them safe in transit by Royal Mail Tracked. We then add your personal message on the matching gift card.
How long will the clotted cream last once delivered?
The cream will last for 4 days from the day of dispatch. The cream is blast frozen at Langage Farm and we pack it in an insulated bag with ice packs which allows the cream to slowly thaw during transit ready to be enjoyed when the hamper is delivered or placed in a refrigerator to be enjoyed later. Clotted Cream is a very robust product and can easily withstand the delivery process without compromise to the taste or quality of the product.
What’s the shelf life of the scones?
The scones are freshly baked by our local baker and will stay fresh for up to 4 days from the day of dispatch.
Can I add items to my Hamper delivery?
Yes, some of our hampers have the options to add extra goodies and even extra little gifts for special occasions. If you don’t see extra’s on the product you’ve chosen it usually means there’s already so many goodies in your box we can’t fit anymore in!
If you can’t find what your looking for please call customer services on 01364 223010 and we’ll be happy to try and accommodate your request.
Are your hampers suitable for vegetarians ?
Lots of our hampers are suitable for vegetarians but we always advise calling us first so we can discuss your requirements with you.
Do you have Gluten Free hampers?
Yes we do – you can have a browse through them here – Delicious Gluten Free Hampers
